TITLE VI
NOTICE!
Your Rights Under Title VI, Civil Rights Act of 1964, as amended
The transportation services of the Santee Wateree RTA (SWRTA) and our Dial-A-Ride are provided without discrimination based upon your sex, race, religion, and or national origin.
For more information on your civil rights under Title VI or information on filing a discrimination complaint contact:
Santee Wateree RTA (SWRTA)
Compliance Officer
129 South Harvin Street
Sumter, S.C. 29150
1-803-934-0396 Direct
1-800-735-2905 Toll Free
711 TTY Relay
If you have a complaint, comment or concern, please click the following link for a complaint form.
Public Transportation Passenger Safety and Rights Directive
As part of the South Carolina Code of Laws, Article 15 Section 58-23-1830 Public Transportation Passenger Rights Act, guidelines addressing passenger and driver safety have been implemented. Further written information on safety and passenger behavior policy may be obtained from the driver or from:
Santee Wateree RTA (SWRTA)
Compliance Officer
129 South Harvin Street
Sumter, S.C. 29150
1-803-934-0396 Direct
1-800-735-2905 Toll Free
711 TTY Relay
SWRTA Title VI Service Standards
Note: MB denotes Motor Bus, CB denotes Commuter Bus, DR denotes Demand Response
I. Vehicle Load for each mode:
a. MB mode : Peak Time - 10 persons avg. out of a 28 passenger bus; Off Peak Time - 7 person avg. out of 28 passenger bus
CB mode : Peak Time - 10 persons avg. out of a 42 passenger bus; Off Peak Time - 0 passengers put of a 42 passenger bus
DR mode : Peak Time - 4 persons avg. out of a 13 passenger bus; Off Peak Time - 3 passengers put of a 13 passenger bus
II. Vehicle Headway for each mode:
a. For MD mode - the vehicle headway for peak time is 10 minutes and for off peak time is 15 minutes. This fixed route was
setup through consultants who looked at data showing the amount of ridership during certain times of the day. SWRTA
also depended on feedback from the community, city official's recommendations, as well as, the population density. The
routes are reviewed periodically for modifications funding permits. For CB, a program (SmartRide) started as a pilot
program by DOT. They reviewed the work times of the riding passengers with public feedback through public hearings.
The times set for this program was finalized as a result of those working individuals who utilize the SmartRide services.
There is only one bus utilized for this service; therefore, the headway does not apply.
III. On time performance for each mode:
a. SWRTA has a 93% performance rate on all runs system-wide.
IV. Service availability for each mode:
a. SWRTA has established the distance between stops for the MB mode at .2 mile with the CB mode being a 35 mile radius.