Under the American Disabilities Act (ADA) ADA Complementary Paratransit Service is a transportation service designed for individuals with disabilities. This service provides transportation for individuals who cannot otherwise access the fixed route bus service and live in the cities of Sumter Shaw, or Orangeburg within 3/4 of a mile of the fixed route. This service is limited to individuals with disabilities who:
are unable to board, ride, or disembark from an accessible vehicle without the assistance of another person (except for the bus driver and lift)
could ride an accessible vehicle but the route is not accessible
have a specific impairment-related condition that prevents them from traveling to or from a boarding or disembarking location
ADA Complementary Paratransit Service is a origin-to-destination service, or curb-to-curb and reservations are necessary. Reservations may be made by calling the SWRTA Sumter office Monday through Friday between 7:30 am and 5:00 pm and may be made up to fourteen (14) days in advance. After 5:00 pm, requests for next day service cannot be accommodated. In addition, calls received on Saturday or Sunday at 803-775-9347, Ext. 124, for trips on Monday will be returned on Monday. When making a reservation, please have the following information ready: name of passenger, telephone number where passenger can be reached, date of travel, the physical address of pick up and your destination, telephone number of the destination, time you wish to leave and time you wish to return, whether a PCA will be traveling with you, and whether or not you'll be using a mobility device such as a wheelchair. We will do our best to schedule rides at the desired times. However, we may negotiate mutually agreeable times up to one (1) hour before or after the requested times.
You must be pre-approved for ADA Complementary Paratransit Service. Download the application below.
The application is a two-part process. You will need to complete your portion of the application and then have your health care professional complete the second part. Once the application is completed, simply return it to SWRTA. It may take up to three (3) weeks to process your application. If your application is approved via a notification letter, you should contact SWRTA to make an appointment for a photo ID card to be processed for you. You then simply show your card to your driver when you board the vehicle. If your application is denied, you may appeal the denial within 60 days of notification.
SWRTA honors eligibility cards from other transit systems when the cardholder is not a resident of the area and is visiting Sumter, Shaw or Orangeburg.
Frequently Asked Questions Concerning Complementary Paratransit
What is ADA Complementary Paratransit Service?
This is a service for eligible persons who cannot use the fixed route bus system and live up to 3/4 of a mile on either side of a transit route.
When is this service available?
Service is available in Sumter, Shaw or Orangeburg Monday through Friday from 6:00 am to 6:00 pm with no service on the weekends.
Where can I go?
You can travel to the same destinations available within ¾ mile of our Fixed Route Service.
How do I get an eligibility application?
Call 803-775-9347 and we will mail one to you or you can download an application here.
What are the fares?
Sumter, Shaw and Orangeburg Service Area:
One-Way Fare $2.00
Personal Care Attendant (PCA) No Charge
Children under Age 2 No Charge
Escorts - One Way Fare $2.00.
Please have exact change ready when you board the van. Our drivers cannot make change.
6. How do I schedule or cancel a ride?
Call 803-775-9347 or TTY 711
7. Can I take a friend or family member with me?
A PCA (Personal Care Attendant) and/or a companion may travel with you at no charge and service animals are allowed. Seating for others is limited to space available and they would be charged the same fee.
8. How does my pick-up work?
You should be ready and waiting at the pickup point up to thirty (30) minutes before and after the scheduled pick up times. Once the driver arrives, he will wait five (5) minutes for you to board. If you do not board within five (5) minutes, you may be considered a "no show
ADA / Civil Rights Complaints
SWRTA ADA Complaint Procedure
If you believe that the SWRTA discriminated against you and denied transportation due to a disability you can file a complaint.
Complaints may be submitted to SWRTA’s ADA Coordinator as follows:
By phone: (803) 775-9347 ext. 124
By mail via United States Postal Service:
Santee Wateree RTA
PO Box 2462
129 S. Harvin St
Sumter, SC 29151-2462
ATTN: ADA Coordinator
SWRTA investigates all ADA complaints received within 90 days of the alleged incident. Complaints may be submitted by phone, email, USPS or in person. The online complaint form can be downloaded here. You may contact SWRTA at (803) 775-9347, ext. 124 to have a copy sent to you, which you can return to the above address.
Upon receipt of the complaint, SWRTA will review the information and inform the complainant within 10 days that his or her complaint has been received. SWRTA will have up to 30 calendar days to investigate the alleged incident, and respond via letter or email. If the complainant is satisfied with the outcome, or, if the complainant does not wish to pursue his or her case, SWRTA can administratively close the case.
As soon as the complaint has been reviewed, the investigator will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter provides brief information about the allegation and states that there was no finding of an ADA violation. An LOF provides brief information about the allegations and the interviews regarding the alleged incident. This letter explains what actions were taken. If the complainant wishes to appeal SWRTA’s finding, he or she will have 10 business days to do so.
Complaints can also be filed directly to the Federal Transit Administration at:
FTA Office of Civil Rights
East Building, 5th Floor-TCR
1200 New Jersey Avenue SE
Washington DC 20590
Please include your contact information.