Rider Tips & Passenger Guidelines

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​Welcome Aboard!

At Santee Wateree Regional Transportation Authority (SWRTA), we're committed to providing safe, clean, 
reliable, and courteous transportation for everyone. By following these simple guidelines, you help us 
create a positive experience for all passengers.

Before You Board
• Please have your correct fare or valid pass ready before boarding. Passengers who cannot pay the 
required fare may be denied boarding.
• Allow passengers to exit the bus before boarding.
• Be prepared to board promptly to help keep buses on schedule.

On the Bus
• Shirts and shoes must be worn at all times.
• Food and beverages are permitted only in sealed or closed containers and may not be consumed 
on the bus.
• Please keep your phone on silent or vibrate and use headphones when listening to music, 
watching videos, or making calls.
• Speak respectfully and keep conversations at a reasonable volume.
• Please do not distract the bus operator except when necessary for transportation-related questions 
or emergencies.
• Priority seating must be made available for seniors and individuals with disabilities.

Safety First

For the safety of everyone on board:
• Smoking, vaping, or the use of tobacco products is prohibited on all buses, inside SWRTA facilities, 
and within 20 feet of facility entrances.
• Alcohol consumption and illegal drug use are strictly prohibited on any SWRTA vehicle or property.
• Flammable materials, hazardous substances, explosives, and weapons are prohibited, except as 
otherwise permitted by law (medical oxygen is permitted).
• Service animals are always welcome. Pets may travel only if they are secured in an appropriate 
carrier and remain under the owner's control.
• Large items that cannot safely fit under your seat or remain under your control are not permitted. 
Passengers may only bring up to three (3) shopping bags or similar packages, space permitting.

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Respect Others
Help make every trip enjoyable by:

• Treating fellow passengers and employees with courtesy and respect.
• Refraining from loud, abusive, threatening, or offensive language.
• Avoiding behavior that interferes with the safe operation of the bus or disrupts other passengers.
• Keeping aisles, doors, and wheelchair securement areas clear at all times.

Bus Stops & Facilities
Please help us keep SWRTA facilities clean and welcoming.

• Dispose of all trash in designated receptacles.
• Follow all posted signs and instructions.
• Respect other passengers while waiting for your bus.

Zero Tolerance for Violence
Assaulting or attempting to assault a bus operator, employee, or another passenger is a criminal offense 
and may result in arrest, prosecution, and permanent loss of riding privileges.

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Violations & Passenger Conduct
Passengers who violate these rules or any applicable federal, state, or local law may be subject to one or 
more of the following actions:

• Immediate removal from a bus or SWRTA property.
• Suspension or revocation of riding privileges.
• Issuance of a verbal or written warning.
• Issuance of a criminal trespass notice.
• Arrest or criminal prosecution when warranted.

Individuals who violate SWRTA policies may be trespassed from any SWRTA bus, bus stop, transportation 
center, transit facility, park-and-ride location, or any property owned, leased, or operated by SWRTA.

Passengers who receive a suspension or trespass notice will be notified of the duration of the action and 
may have the opportunity to request a review or appeal in accordance with SWRTA policies.

Need Assistance?

Our Customer Service team is here to help with route information, schedules, fares, lost and found, ADA 
transportation, and general questions.

Santee Wateree Regional Transportation Authority (SWRTA)
129 S. Harvin Street
Sumter, SC 29150

Phone: (803) 775-9347

Website: www.swrta.com
Email: info@swrta.com