We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.
We have provided a number of ways for our Customer Care Team to help you:
telephone, fax, mailing address, email address and online form.
GET IN TOUCH!
Live Customer Care Center
1-888-748-4987 or TTY Dial 711
Monday - Friday 5:15am - 7:00pm (EST)
Saturdays, Sundays and federal holidays, please leave a message. A customer representative will contact you within 24 hours of the first business day.
Santee Wateree RTA
P.O. Box 2462
Sumter, SC 29151
For service inquiries or assistance, please email us at
We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Website customers may also use our toll free telephone number support center to contact a service representative during regular business hours.
Please send any specific information about your request so we can direct it to the appropriate person