SWRTA Title VI Service Standards
Note: MB denotes motor bus, CB denotes commuter bus, DR denotes demand response
I. Vehicle Load for each mode:
a. MB Mode - Peak time - 10 persons avg. out of a 28 passenger bus, off peak time - 7 persons avg. out of 28 passenger bus: CB Mode - peak time - 10 persons avg. out of a 42 passenger bus, off peak - 0 passengers out ot a 42 passenger bus, only runs during peak time; DR Mode - Peak time - 4 persons avg. out of a 13 passenger bus, off peak time - 3 persons out of a 13 passenger bus
II. Vehicle Headway for each mode:
a. For MB mode - the vehicle headway for peak time is 10 minutes and for off peak time is 15 minutes. This fixed route was setup through consultants who looked at data showing the amount of ridership during certain times of the day. SWRTA also depended on feedback from the community, city official's recommendations, as well as, the population density. The routes are reviewed periodically for modifications s funding permits. For CB, a program (SmartRide) started as a pilot program by DOT. They reviewed the work times of the riding passengers with public feedback through public hearings. The times set for this program was finalized as a result of those working individuals who utilize the SmartRide services. There is only one bus utilizied for this service therefore the headway does not apply.
III. On time performance for each mode:
a. SWRTA has a 93% performance rate on all runs system-wide.
IV. Service availability for each mode:
a. SWRTA has established the distance between stops for the MB mode at .2 mile with the CB mode being a 35 mile radius.